An Analysis of Demographic Differences in Employee Engagement among Public Sector Bank Employees
Authors: NOOLU KIRAN KUMARI, Dr SAIROOP ALLENA, Prof. A. NARASIMHA RAO
DOI: https://doi.org/10.5281/zenodo.19097171
Page No: 63-72
Abstract
Employee engagement has become a critical determinant of organisational effectiveness, particularly in service-oriented industries where employee behaviour directly influences customer experience and institutional performance. The banking sector represents one such context where employees play a vital role in delivering financial services and maintaining customer relationships. This study examines employee engagement among employees working in public sector banks and analyses the demographic characteristics of the workforce. Data were collected from 900 employees across five major public sector banks operating in the coastal districts of Andhra Pradesh. Employee engagement was measured using the Utrecht Work Engagement Scale. Exploratory factor analysis confirmed the threedimensional structure of engagement consisting of vigor, dedication, and absorption. Descriptive statistics indicate relatively high engagement levels among employees across all banks. The study contributes to the growing body of literature on employee engagement in the public sector banking context and provides insights for human resource management practices aimed at strengthening employee commitment and organisational effectiveness.
